Ep 67 - Brand and Reputation - two sides of the same coin?
“The brand is our promise, our reputation is how well we live up to it. Or not.”
Is that really the case? Is it that binary? Isn’t branding all about design and badges – the colours and shapes we can and cannot use as defined by the infamous brand police? Oh, and the odd expensive ad campaign or three?
Isn’t influencing and curating the firm’s reputation what we comms and corporate affairs people do?
Let’s accept that every organisation does need a brand and that brand needs to be managed. The little question is then; how can we comms people best work with and help our always snappily dressed brand colleagues down the corridor with their coloured pencils and fancy computers?
To discuss this one are two Apella Advisors partners, Andrew Brown and Matt Young.
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Matt Young is an Apella Advisors partner with 25 years of experience in corporate affairs. He was Corporate Affairs Director at Lloyds Banking Group, part of the senior team which rescued the bank and rebuilt its reputation following the financial crisis. Formerly communications director at Santander UK and board member of the BBA. Experienced in corporate communications; public affairs and policy; regulatory affairs and risk; industrial relations; crisis and complex issues management; reputation turnarounds; campaigns, competition; and ESG. Former Head of Public Affairs and Public Policy at TSB Bank. Previously a Partner at a global communications agency and has worked in the media and politics.
Andrew Brown is an Apella Advisors partner, a former Director of Communications and Public Affairs at Ageas Insurance. He has more than ten years’ experience leading the corporate affairs functions for global firms across a range of regulated and unregulated sectors, developing considerable experience in issues, crisis and change management. Formerly Director of Communications at Drax Group plc and Group Corporate Affairs Director at Regus plc.
Brand and Reputation - two sides of the same coin?
(Ep 67-Clip1)
Brand and Reputation - two sides of the same coin?
(Ep 67-Clip 2)
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